Complaints

SPF Private Clients aims to provide you with the best service possible. If a problem arises, we have an internal procedure to investigate and resolve complaints quickly and fairly. In such circumstances, please write to:

James Rodea,
Compliance Manager,
SPF Private Clients,
City Place House, 55 Basinghall Street
London EC2V 5DX

Or email jrodea@spf.co.uk or telephone 020 7330 8500.
If your complaint involves a regulated mortgage, an investment product or general insurance, unresolved complaints can be referred to the Financial Services Ombudsman service. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

If your complaint relates to products or services you have bought from us online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr.