SPF PRIVATE CLIENTS
COMPLAINTS
SPF Private Clients aims to provide you with the best service possible. If a problem arises, we have an internal procedure to investigate and resolve complaints quickly and fairly. In such circumstances, please write to:
Compliance Department
SPF Private Clients Ltd
33 Gracechurch Street
London
EC3V 0BT
Or email complaints@spf.co.uk or telephone 020 7330 8500.
We will acknowledge and investigate your complaint as soon as possible and provide you with regular updates throughout the process.
If our investigations are not concluded within 8 weeks, we will write to you explaining why we are not in a position to provide a final response letter and indicate when we expect to be able to do so.
If your complaint involves a regulated mortgage, an investment product or general insurance, unresolved complaints can be referred to the Financial Ombudsman Service (“FOS”) .
Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.